Return Policy

 

Return & Refund Policy

Last updated: 29 December 2025

At Gaming2You, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

  • You may return eligible items within 7 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging with all accessories included.

  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Items that show signs of use, damage, or tampering

  • Clearance or sale items (unless defective)

  • Items returned without original packaging or missing accessories

Faulty or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the issue

  • Once verified, we will offer a replacement or refund, depending on stock availability

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

  • We only replace items if they are defective or damaged.

  • Exchanges are subject to stock availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as Gaming2You is not responsible for lost return parcels.

How to Start a Return

To initiate a return, please contact us at:


📧 Email: gaming2you@gmail.com

Include:

 

  • Order number

  • Reason for return

  • Photos/videos if the item is damaged or faulty

Contact Us

If you have any questions about our Return & Refund Policy, please contact us and our support team will assist you.

 

 

Note: Gaming2You complies with the Consumer Protection Act (CPA) of South Africa where applicable.